Sports, Recreation Fans Faced With Refund Confusion Amid COVID-19

EKA partner Eric Rose has co-authored a new article published at Medium  with Thom Weidlich:

Our first post about communicating the COVID-19 pandemic noted at least two canceled music festivals weren’t planning to provide refunds, which we said would probably lead to another round of crises. The refund issue is now raging in the worlds of sports and recreation. Some companies are handling it better than others.

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