Englander Knabe & Allen partner Eric Rose was featured in an article entitled “In the Trenches with Crisis Comms: 10 Things to Prepare” published at SpinSucks.com:

Crisis Communications Leads the Way

Eric Rose, a partner at EKA PR in Los Angeles, and I had this very conversation.

An expert in food product recalls, he provided some input on what to do if you’re ever in that situation.

The first thing I always advise clients facing recalls is to contact their legal counsel and insurance carrier. Companies may be covered for some of the costs associated with the recall.

I then provide common sense advice. For example, the public is going to want to know, which products are included, why they’re being recalled, if anyone has gotten sick, and how they know if they’ve been affected.

Although specific recall situations naturally vary somewhat, certain generic components of consumer product recall PR are virtually universal rules.

He also said there are 10 things he always does through crisis communications—and he offers them to you.

Click here to read the complete article.

Englander Knabe & Allen strategic partner Jim Haggerty, who is the author of book Chief Crisis Officer: Structure and Leadership for Effective Communications Response and The Court of Public Opinion: Winning Strategies for Litigation Communications, has a new article in Fortune Magazine:

From United Airlines to Equifax to Target to Sony, even going back to the BP oil spill, in each case, the first days or weeks of the crisis were characterized by fumbled responses, statements that corrected prior statements, and falling back on legalisms and obfuscation. Then the company found religion, got its act together, and started repairing the considerable damage that had been done.

But often for the organization, it was too little, too late.

In Facebook’s case, CEO Mark Zuckerberg finally responded, after days of delay, to the Cambridge Analytica data crisis facing the company, appearing on media platforms to explain that mistakes were made, apologize, and vow to set things right.

Zuckerberg did a decent job defending the company in these interviews. But nearly every story was preceded by numerous questions regarding the silence of the company and its inept initial response—both to this and other recent crises—going back to questions regarding Russian actors’ use of Facebook to manipulate the 2016 U.S. presidential election.

To read Jim’s complete Commentary: How Facebook’s Response Ignited the Cambridge Analytica Scandal, click here.

Englander Knabe & Allen partner Eric Rose was quoted in a recent article covering the United Airlines public relations issue over a pet’s death onboard a flight:

Eric Rose, a crisis and reputation management expert with Englander Knabe & Allen, said United needs to create a task force or adopt new training for flight attendants to demonstrate that the airline is taking such problems seriously.

Los Angeles, March 14, 2018 – In response to steady growth in their joint crisis and litigation communications businesses, Englander Knabe & Allen (EKA) and PRCG | Haggerty LLC today announced the expansion of their combined services, harnessing the power of advanced technology and media monitoring for sensitive crisis matters, litigation communications and online reputation management assignments.

For decades, the professionals at EKA, located in Los Angeles, and PRCG | Haggerty, based in New York, have worked in partnership on some of the largest crisis and litigation communications matters of their kind, both in the United States and around the world. With more than two dozen professionals in New York, Los Angeles and Washington, D.C., and extensive experience gleaned from thousands of engagements, EKA & PRCG | Haggerty build, protect and maintain clients’ reputations.

Central to the team’s efforts is the development of the branded CrisisTrust suite of services, including advance media and social media monitoring, SEO optimization services for online reputation management, and the development of PRCG’s CrisisResponsePro.com, which provides online notification and collaboration tools to bring the internal and external crisis teams together for efficient and effective crisis and litigation communications response.

“EKA and PRCG professionals have been working together for nearly 20 years, but advances in technology in both our firms in the past few years have brought our team even closer together,” said PRCG CEO James F. Haggerty. “We now offer integrated crisis, litigation communications and reputation management services that move at the speed of the modern crisis.”

Haggerty, an attorney recently named by PR News as “One of the 50 people who changed PR” for his pioneering work in legal and litigation crisis matters, is the author of the new book Chief Crisis Officer: Structure and Leadership for Effective Communications Response (ABA Books 2017), which was one of Amazon’s best-selling Marketing/PR hardcovers of 2017. He previously authored In The Court of Public Opinion: Winning Strategies for Litigation Communications, now in its Second Edition (ABA Books, 2009).

Eric Rose, leader of the crisis communications practice at EKA PR, also offers services as an expert witness to court cases involving reputation management, crisis communications and defamation matters.

“Having helped individuals and companies understand and manage reputational challenges, litigation matters and other sensitive issues, we know how to execute a crisis communications strategy to deal with online reputation challenges. For victims of slander and defamation, our communication professionals have testified as court-qualified expert witnesses regarding the costs to repair one’s reputation and restore reputations that have been damaged due to online postings,” said Matt Knabe, Managing Partner of EKA.

EKA & PRCG | Haggerty offer crisis counsel and crisis communications planning for clients across a broad spectrum of industries, including food and beverage, transportation, healthcare, legal and financial services, consumer products and heavy industry. EKA/PRCG has helped high-profile individuals, nonprofits, government entities and corporate clients manage crises and develop well-constructed plans for companies before a crisis takes place.

The expanded partnership reinforces a decades-long bond between two agencies that already share a common mission: to create sophisticated strategic communication strategies tailored specifically to the reputation management needs of our clients.

 

About Englander Knabe & Allen

Englander Knabe & Allen is a strategic communications firm specializing in lobbying, public affairs, crisis communications and litigation support. EKA’s roster of over 100 clients includes companies such as Motorola, Enterprise Rent-A-Car, LegalZoom, AT&T, BNSF Railway, Westfield, Association of Deputy District Attorneys, Waste Management, Association for Los Angeles Deputy Sheriffs and Coca-Cola. For more information visit www.ekapr.com

 

About PRCG | Haggerty

PRCG | Haggerty LLC is a niche public relations firm with a global reputation in crisis and litigation communications, thought leadership, reputation management and other complex communications specialties. The firm works with a broad range of clients, from Fortune 100 corporations, to entrepreneurial start-ups and high net worth individuals and their family businesses. PRCG is a proud member of the Crisis Protection Network, a worldwide association of crisis communications firms that share a commitment to excellence in crisis management and brand protection. For more information, visit prcg.com.

 

Contacts: Eric W. Rose, 213-741-1500 x 525 or Eric@ekapr.com

Andrea M. Garcia, 212-683-8100 or agarcia@prcg.com

 

Englander Knabe & Allen partner Eric Rose recently contributed an article to Branders Magazine entitled “What to do when things go wrong – Protecting the brand.”

Click here to read the article online.

Englander Knabe & Allen Partner Eric Rose was quoted in a TollFreeForwarding.com article entitled, “Mistakes to Avoid in Speeches and Talks”:

To get the outcome you desire, make the content informational, yet entertaining. As Eric Rose, partner at Englander Knabe & Allen points out, “DO speak in easily understandable terms. Avoid jargon and technical terms if simpler words would do.” Your audience will engage with you as long as your content is relatable.

Click here to read the complete article.

Englander Knabe & Allen partner Eric Rose is quoted in Washington Post’s coverage of the Samsung exploding phone public relations disaster:

“Samsung was justifiably criticized for being slow with a clear procedure for how and when the faulty phones would be replaced. But it also did something remarkable: They found a way to replace the phones quickly,” said crisis communications expert Eric Rose of the Los Angeles public relations firm Englander Knabe & Allen.

Click to read the complete article.

Englander Knabe & Allen founding partner Harvey Englander was quoted in an article covering the recall effort for the so-called “Stanford rape judge,” Superior Court Judge Aaron Persky:

Los Angeles-based political consultant Harvey Englander, who has handled judicial races, said nothing the opponents say will make any difference.

“Persky made his decision at the worst time in history,’’ Englander said. “I don’t know of a campaign in the world that will save him.’’

Click here to read the complete article.

Los Angeles, February 15, 2018 – Kathy Jones Irish has joined Englander Knabe & Allen (EKA) as a Joint Venture Partner.

The joint venture brings together Kathy’s project and personnel management in the fields of transportation, engineering, procurement, local government, waste management, water resource planning, workforce development, and corporate philanthropy with EKA’s government affairs, political campaigns, reputation and crisis communications, association management and litigation support capabilities.

“We are pleased to be joining forces with Kathy. The partnership with EKA will enhance our infrastructure practice. For more than 30 years, Kathy has successfully represented the interests of municipal agencies and private companies before the City of Los Angeles and Los Angeles County. Kathy’s vast professional experience and expertise include shaping public policy, transportation planning, engineering and construction management, waste management, corporate philanthropy, water resource planning, infrastructure design, strategic lobbying, business development, marketing and economic development,” said EKA Managing Partner Matt Knabe.

Kathy has held distinguished positions in both the public and private sectors. Kathy has served as the Manager of Community Relations for the Los Angeles County Transportation Commission (LACTC), now the MTA, Chief of Staff to former City Councilman Tom LaBonge, Interim General Manager of Los Angeles Department of Cultural Affairs, and Assistant General Manager for the Los Angeles Department of Water and Power. Also, Kathy was the Director of Government Relations in multiple national markets for MWH, Inc.

In 2013, Kathy was appointed by California Governor Jerry Brown to the Board of Engineers, Land Surveyors and Geologists. During 2015, her colleagues elected her to serve as President of the Board and she is presently a member of the Board. Kathy is active in Board outreach to encourage licensure among aspiring engineers and regularly works with Board staff on matters relating to vendor procurement.

Kathy is a graduate of Occidental College and holds a Certificate in Public Policy Analysis from the Claremont Graduate School. She is a former Coro Fellow, served as a Congressional intern for United States Congressman Don Edwards, and was a Legislative Intern for former State Legislator and Congressman Alan D. Wheat. Kathy has received numerous commendations from local not-for-profit organizations for public service, public policy engagement and community investment.

About Englander Knabe & Allen
Englander Knabe & Allen is a strategic communications firm specializing in lobbying, public affairs, crisis communications and litigation support. EKA’s roster of over 100 clients includes companies such as Motorola, Enterprise Rent-A-Car, LegalZoom, AT&T, BNSF Railway, Westfield, Association of Deputy District Attorneys, Waste Management, Association for Los Angeles Deputy Sheriffs and Coca-Cola. For more information visit www.ekapr.com

Contact:
Eric Rose (213) 741-1500 x 525 or eric@ekapr.com