United Airlines suffers more bad publicity

Englander Knabe & Allen partner Eric Rose was quoted in a Los Angeles Times article covering the public relations disaster for United Airlines after it forcibly removed a passenger from a flight, which was then documented with video on social media:

“This is what we call in crisis management ‘creating your own crisis,'” said Eric Rose, a crisis management expert with Los Angeles-based Englander, Knabe & Allen. “They created their own crisis and handled it miserably.”

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